We’re in the middle of examining the most common transition problems that arise when a customer hires a new janitorial service. Below is a discussion of Problem No. 8.
Problem No. 8: Locating light switches during the initial clean. This problem usually plays out in one of these two ways:
- The cleaner spends a lot of time trying to figure out how to turn on the lights and eventually figures it out, but wastes A LOT of time in the process.
- The cleaner never figures out how to turn on the lights in a specific area and this makes cleaning the area difficult or impossible.
Here’s an amazing lighting story. There is a church that Alliance cleans where the light switch for a large gymnasium is inside of a breaker box that is inside of a closet. Talk about a potential time waster!
Solution: Communicate. This is the solution to many of the problems we’ve addressed so far! When the janitorial service account manager and customer contact perform a walk-through together before the initial clean, they need to identify any light switches that are difficult to locate and pass this information along to the cleaning crew.