We’re wrapping up our examination of the most common transition problems that arise when a customer hires a new janitorial service. Below is a discussion of Problem No. 9.
Problem No. 9: Locating and accessing dumpsters. There are a variety of problems that cleaners encounter in this area. Sometimes a cleaner finishes his trashing duties and, as he’s wheeling his barrel to the dumpster, he realizes that he doesn’t even know where the dumpster is located. It can take a lot of time to find the dumpster, especially when the dumpster is located off premises or is hidden “around the corner”. Other buildings don’t have a dumpster at all!
Another problem that occurs is the cleaner finds the dumpster but cannot open it because it’s locked and he doesn’t have a key. This problem is worsened when the person with the key has left the office and gone home for the evening.
Trashing becomes difficult or impossible when these things happen!
Solution: This is another problem that is easily solved with preparation and communication. When the customer contact, account manager and cleaner do their pre-clean walk-through, they should discuss the dumpsters. Specifically, they should identify the location of any and all dumpsters and then actually go the dumpsters and see what is required to empty trash into them. This process should unearth any dumpster issues that are better handled before the first clean.